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Membership

To be able to buy or sell goods on shop4me you need to have a valid account with us new users are required to Sign-Up at www.shop4me.biz for our old existing users you only need to login your account information

For security reasons do not share your account details with anyone.

Shopping Procedure

1. Search for Specific Product – We offer you a convenient and exceptional online shopping experience with flexibly customized research options.

(1) Direct Search Enter the names or keywords of the product in the search bar, click the search button, and review the search results.

(2) Category Search Enter keywords on homepage, and choose main category.

2. View Product – Based on your preference, click the picture of this particular product on the research page, you will reach the detail page that shows the product’s origin, size, composition, characteristics, and other related contents.

3. Add to Shopping Cart – You can add any product you fancy; log in and make payment to shopping cart.

4. Edit Your Shopping Cart – To delete or revise the order or add item to cart, click “shopping cart” button at the right top of the page, visit the order summary page, and then modify them. You can find the items you wish to buy from “my account”, on the top right corner and you can also add them to shopping cart by clicking them.

Tips: The items will remain in your cart if they have not entered the shipping process. During this time, the price, quantity and discount range may change. Therefore, the exact amount will be reflected in the final total at checkout.

5. Fill in the Order – After you confirm the quantity and price of the items in the shopping cart, click CHECK OUT button then reach the page to confirm the order. Please enter your valid information for delivery and payment.

Tips: We offer home delivery service. We deliver within a certain time after you place your order. If you would like to schedule a specific time for delivery, please write down the time slot at message board. After you receive the items, you can pay by either cash or debit/credit card.

6. Complete the Order – Please verify the information you fill out, the accuracy of the information is crucial to the efficiency and quality of delivery service.

Tips: Click ORDER COMPLETE button to submit the order after you confirm the information. Orders that have been submitted cannot be modified by yourself, please contact customer service right away for any change to your order.

7. Confirm the order – Customer service personnel will verify the accuracy and validity of the information after you submit them as soon as possible; they will then send you a confirmation letter via e-mail which means your order becomes effective immediately upon this letter.

8. Receiving and payment – According to your order, we sorts items and assemble them into complete orders within a certain time. We offer collect-on-delivery service. Please make the full payments once you receive your order.

9. After-sales Service – We provide reliable and circumspect after-sale service, if you are dissatisfied with any item in your order, please contact customer service.

Frequent Asked Questions

How much will delivery cost me?

When you shop with us at shop4me.biz you get to enjoy our free delivery right to your door step. The delivery is a way of us saying thank you for your support.

Please NOTE that the free delivery in only in Lusaka at the moment, but will soon come to a province near you.

Do I need to register to shop online?

Yes, you will need to register an online shopping profile, this will make your shopping experience more personal and convenient. You will be required to enter your personal details, except and information we require to deliver your purchase and stay in contact with you.

How do I register to shop online at shop4me.biz?

Simply click on the “accounts” button on the top right hand side of your screen. Then give us your email address and select “continue” to register an account. We’ll never share your personal details with anyone, and we won’t contact you if you do not want us to. Your information is also safe with us as we subscribe to the strictest security standards.

How do I search for something specific?

You can type in what you are looking for using the search icon at the top of the page and we will show you any merchandise that relates to your search criteria.

Is there a minimum order value to buy online from shop4me?

No, we don’t require a minimum order value.

 What if I am unhappy with my purchase?

We’ll be sad to hear that but happy to help! You can return it upon collecting the order from us. See ” for an explanation on return procedures and costs and view our Return Policy.

How long does it take for me to get my order?

All orders made will take a minimum of 2 hours to reach to your door step.

Can I select somebody to receive my order for me if I am not going to be there when the Courier service delivers to me?

Absolutely but please note that we will not accept responsibility for anyone who receives your order at your chosen address that is not authorized to do so.

Is it safe to shop online with shop4me?

Yes, indeed! We subscribe to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind! And because we do not store your payment and card details, your confidential information cannot be accessed by anyone who is unauthorized to do so.

Payroll Management and Establishment Control (PMEC)

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Payroll Management and Establishment Control (PMEC)

Please be advised that for this service to be in full operation, you have to give us 2 Days for verification of your Details (For First time users only)

The Letters PMEC stand for Payroll Management and Establishment Control (PMEC), this payment method is made help civil servants pay through their employees via PMEC. Steps & qualifications to use PMEC Payment Method

  1. You should be a Civil Servant
  2. Register on shop4me.biz as a standard customers here .
  3. Apply for Account Upgrade on shop4me from standard customer to Civil Servant, process this account type will take two working days, once your account upgrade have been approved you will be notified via email. Then you will be able to use your account to pay via PMEC apply on this link here.
  4. To keep using PMEC account you will be required to send your latest pay slip monthly to shop4me using this email shop4mepmec@gmail.com on request.
  5. Make sure you are buying products more than k300.00

Online Payment

  1. Our Bank details

    Mulena Foods Stanbic Bank 0140076189701

    Mulena Foods BancABC 4793360990257

    Mulena Foods FNB 62628586375

    Mulena Foods Zanaco 5393082500159

    Transfer the money through your online banking web page. Once you have all the recipient details and are logged in to your account, click through to the transfer money section. Here you will be prompted to enter the information on the account you are sending the money to, as well as the amount of the transfer and the date you want it to be processed.

    • Be sure to double-check all the information. If you make a mistake when typing the recipient’s account information you are not guaranteed to get the money back.
    • If you have typed in the wrong account number, act quickly and contact your bank to stop the payment immediately.

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Bank Transfers also known as BACS payment
Bank transfers are an electronic payment direct to or from your bank account to the person you are dealing with (i.e Shop4me). The payment is funded by cleared funds in a bank account (in other words a bank-to-bank transfer/payment).
How to do it?

  1. Get the information you need from the recipient. The first thing you will need to do is ensure that you have all the required details from Shop4me which are provided below. Take time to double-check all of this information thoroughly. The details you use will instruct the bank where to send the money. This can vary a little from bank to bank, but be prepared with the following:

    • The name and address of the person, company or other entity receiving the money.
    • The name and address of the bank the money is being sent to.
    • The recipient’s account number.
    • You may need “further delivery” instructions depending on the receiving bank. This could be an additional account number or name.

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    Ensure you have sufficient funds in your account. Before you make a bank transfer you should always double-check that you have the required credit in your account. If you don’t have the balance necessary to meet the cost you may go overdrawn and be charged by your bank. If you are making a transfer in person in the branch and are uncertain whether you have enough money, ask the bank teller to check before processing the transfer.

    • If you are due to get paid at the end of the week, but only have time to go to the bank before that, you can set the date for the transfer so it is processed after you get paid.
    • The teller will most likely ask you on what date you want to send the money when she processes your transfer.
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    1. Bring photo identification and your bank card to the bank. When you go to the bank, remember to bring along some photo ID, such as your driving licence, as well as your bank card. The requirements can vary from bank to bank so if you are uncertain, call up your branch or look on the website for more details. It is better to be certain than risk a wasted trip. When you reach the teller at the bank, say you want to make a transfer. Some banks will only wire money if the sender is there in person.

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    Complete the bank transfer form. The bank teller will pass you a bank transfer form, onto which you put all the information about the transfer. Where you are sending the money, how much you are sending, and what date you want to money to be sent. The teller will then input all the relevant information into the system and send your transfer.

    • It can take from 1 to 3 days for the funds to appear in the receiving account. Bank transfers sent within the same country usually are credited faster than funds sent internationally.
    • Transfers to another account held with the same bank can arrive almost immediately.
    • Check your account for transfer fees deducted from your account. Your bank may deduct a fee for sending the transfer, and the receiving bank may also deduct a fee.

write your cheque payment to the following bank accounts

Mulena Foods Stanbic Bank 0140076189701

Mulena Foods BancABC 4793360990257

Mulena Foods FNB 62628586375

Mulena Foods Zanaco 5393082500159

Free Delivery

Shop4me is looking forward to provide you with nothing but the best of good quality products .Our aim is to see a smile on every silicified customers face. When you shop with us at shop4me.biz you get to enjoy our free delivery right to your door step. The delivery is a way of us saying thank you for your support.
Please NOTE that the free delivery in only in Lusaka at the moment, but will soon come to a province near you.

Refund Policy

We will refund or exchange most goods if you return them within 24hours of purchase. However, the goods must still be in their original condition and packaging and you may not have used them at all.

Once we receive your item we will inspect it and notify you that we have received your returned item we will immediately notify you on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payments)

You will receive the credit within a certain amount of days

Shipping

You will be responsible for paying for your own shipping cost for returning the items. Shipping cost is non-refundable.

Return Policy

Thank you for shopping at shop4me.biz

You can have peace of mind while shopping online. Shop4me only stocks quality branded goods. We are confident that you will be satisfied with every purchase you make. If you experience any problem or concern, please refer to the options provided for below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

Privacy Policy

This privacy policy was written to help users understand how we collect, use and store your information.

By signing up for any of the products or services offered by Shop4me.biz, you are agreeing to the terms of this Privacy Policy and, as applicable, the Shop4me.biz terms of service. This Policy is a legally binding agreement between you (or another entity if you are acting on their behalf) as the user. If we add any new features or tools to our services, they will also be subject to this policy.

We will keep your personal information accurate, complete and up to date with the information that you provide to us.

We use the term “personal information” in this policy; it means any information related to an identifiable individual.

Privacy Policy Terms

By this Privacy Policy, Shop4me wishes to make you understand;

  1. How we use your personal data
  2. How we use Cookies
  • How we disclose your personal information
  1. Information we collect

Provided that you submit requests online to create an account with Shop4me your personal information will be gathered and stored .All the information we collect is in order to save you better and provide the very best of services. We receive and store any information you enter on our website or provide to us in any other way.

  • Information you give us. We collect your personal information like your name, address, email address, phone number(s) and credit card details. We need this information to provide you with our services, to confirm your indent, contact you and invoice you. Please Note that the address you provide must be accurate because it will be used for deliveries.
  • We will put all efforts to ensure that your information remains confidential. In order to prevent any lost, abuse, reveal, modification and unauthorized access.
  • If you use our services to share contents with your friends or invite your friends to sign-up, we may need you to provide contact information about your friends, including any account of social networks, email addresses e.t.c, Shop4me may use that information you provided to send invitation information to your friends.
  1. Information we share

We do not share personal information with companies, organizations and individuals outside of Shop4me. We respect the importance of maintaining the privacy of our customers while they shop on this website

  • With your consent we will share personal information with companies, organizations or individuals outside of shop4me when we have your consent to do so.
  1. Cookies

Cookies are small files which are stored on a user’s computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our website are visited and by how many people.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, your contact details may be stored by us. We use cookies to enhance visitors’ experiences, to learn more about their use of the Services and to improve quality.
  • Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our website’s most attractive features.
  1. Legal process and Governmental request”

We will share personal information with companies, organizations or individuals outside of Shop4me only under the following reasons.

  • Belief that access, use, preservation or disclosure of the information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable governmental request.
  • Enforce applicable Terms of Service, including investigation of potential violations. Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Shop4me, our users or the public as required or permitted by law.

YOU MUST NOT:

  1. a) Republish material from this website without the permission of Shop4me, including republication on another website, except for content specifically and expressly made available for redistribution;
  2. b) Sell, rent or sub-license material from the website;
  3. c) Show any material from the website in public, without accreditation of the source;
  4. d) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  5. e) Edit or otherwise modify any material on the website.

 Changes to the Terms And Conditions 

Shop4me reserves the right to add, delete, or modify any provision of these Terms and Conditions at any time without notice. Failure to receive notification of a change does not make those changes invalid. These Terms and Conditions will always be available to print from our website.

Terms and Conditions

Detailed description of goods and/or services
Mulena Food Products is a business in the retail industry that markets consumable food products.
Delivery policy

Subject to availability and receipt of payment, requests will be processed within one day and delivery confirmed by way of a text message and they will be zero Charge on delivery of goods.

Export restriction

The offering on this website is available to clients based in Zambian (Lusaka) only for now….

Return and Refunds policy
The provision of goods and services by Mulena Food Products is subject to availability.  In cases of unavailability, Mulena Food Products will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 15 % of the total invoice value as administration fee and damaged goods in transit will be replaced by Mulena Food Products

(If appropriate – provide details of your policy regarding damaged goods).  Also mention guarantees, warranties, etc.

Customer privacy policy

Mulena Food Products shall take all reasonable steps to protect the personal information of users.

Payment options accepted

Payment may be made via Visa, Master Card, by bank transfer into the Mulena Food Products bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for Mulena Food Products via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Mulena Food Products separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is Zambia.  Transaction Currency is Kwacha (ZMK).

Accuracy of Website content

All reasonable steps are taken to ensure that the information on our Website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current.

Use of our logos, content and images

You are not permitted to use the content of our Website, our logos or any product or other images that appear on our Website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

Responsibility

Mulena Food Products takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

 Indemnification

You hereby indemnify Mulena Food Products and its affiliates, employees, agents, representatives and third party service providers, and hereby defend and hold each of them harmless from any and all claims and liabilities (including legal costs on the attorney-client scale) which may arise from your submissions, from your unauthorised use of material obtained through the Website, or from your breach of this Agreement, or from any such acts through your use of the Website.

Country of domicile

This website is governed by the laws of Zambia and Mulena Food Products chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature should be sent to Mulena Food Products, Plot no 4485A, Katimamulilo Road, PO Box 38285, Lusaka – Zambia.

Variation

Mulena Food Products may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company information

This website is run by Mulena Food products based in Lusaka trading as Mulena Food products and PACRA registration number is 188830 and our tax identification number is 4021320983102.

 

Mulena Food Products  contact details are:

Support : shop4me.biz@gmail.com

Support:  +260 977 975 106 /+260 968 437 034 /+260 972 293 205

TERMS OF PAYMENT

 

  1. Cash

Shop4me will deliver all products if Order is More than K300

  1. Payroll deduction – Government employees

This payment option is available to Civil Servants and Government

Shop4me will deliver all products if Order is More than K300

  1. Direct bank debit – DDAC (DIRECT DEBIT AND CREDIT)

Under this payment method, customers will instruct their bank to pay Shop4me                                                                                                                                                                                        directly. All payments are to be made at the month End in Full (Once pay off)

  1. Company payment order –

This payment method is available to customers in fulltime employment.  As is the case for DDAC payment method, the customer can pay for the goods in full at the Month End.

  1. MTN Money – This payment is available for everyone wishing to pay a once off payment via MTN mobile money.
  2. Airtel Money – This payment is available for everyone wishing to pay a once off payment via Airtel mobile money.
  3. Xapit – This payment is available for everyone wishing to pay a once off payment via ZANACO’s Xapit Mobile Service. The number to send for Xapit services is 0968193265 (Mundia Mundia)
  4. VISA Check Out – This Payment method is available only if you are shopping online Via shop4me.biz. The payment name is referred to as PayGate, All payments can be processed from anywhere in the world and at any pointing time so long you have a VISA Card.
  5. Bank deposit Bank deposit via BANK Name Mulena Food Products:
  • Stanbic Bank ACCOUNT NUMBER: 0140076189701
  • BancABC ACCOUNT NUMBER: 3255047933018
  • Zanaco Bank ACCOUNT NUMBER: 5393082500159
  • FNB ACCOUNT NUMBER: 62628586375
  1. FNB E-Wallet – This payment method is available for anyone having an FNB account and would like to purchase our products

 

NB: There is a FREE delivery if products worth 300 or more are bought regardless of the payment method  

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